When will my order be dispatched?

Your order will be sent within 3 working days at the latest.

When will the product I ordered arrive?

Bank approval can be obtained instantly for your credit card orders and your order can be taken to the preparation stage immediately. The products you purchase are delivered to the cargo company to be delivered to you as soon as possible.

Which cargo company will my order be sent with?

Sent by Ptt Kargo, DHL, UPS.

How do I know when my order has been shipped?

When your orders you have placed on our site are delivered to the cargo, cargo shipment information about your order is automatically sent to your e-mail address registered in our system. In addition, when you log in to our site, you can instantly view your orders and the status of your order from the My Account section.

Will I pay any fees when I collect my order?

There is absolutely no extra charge during delivery. If the cargo officer asks you for any fee, please contact us.

What should I do if my order is faulty, defective or incorrect?

In cases that are not your responsibility in your orders, we provide a solution. You can request a return or a new product and you will not be charged.

What if no one is found at the address at the time of delivery?

If the cargo officer cannot find anyone at the address, he leaves a "Cargo Notice Note" and brings the cargo back to the branch. In this case, the cargo must be collected by the recipient from the branch within 3 days. Cargo does not redistribute the products that return to the branch due to not being found at the address. The products returned to our company due to buyer-related situations are returned and the remaining amount is returned to our customer after deducting all shipping costs.Will I pay the local tax on the order?

Local tax procedure differs according to countries. There are factors such as the price and type of product. If local tax applies in your country, you will be charged this fee. In most countries, this rate is less than 8% of the product value.

How do I return it?

You can return your order unconditionally within 15 days from the day you receive your order. This period can be extended if necessary. The package must be intact, unused, undamaged.

Note: In cases where the shipping cost is more than the product price, return etc. requests are special cases and are decided in consultation with the customer.